Resource topic: Considerations

This section of the Toolkit outlines the questions that your organisation should ask itself before bringing any kind of legal action. Your answers to these questions will help you determine whether your organisation is prepared and equipped to pursue litigation.

An ombudsman is an independent, impartial, and free service that investigates and resolves complaints against particular public bodies or organisations. Many organisations have a specific ombudsman appointed to look into complaints. Could engaging with an ombudsman be appropriate for your organisation or service user?

A third party intervention is when an individual or organisation who is not a party to existing proceedings applies to participate in those proceedings. A third party will intervene to strengthen one party’s position by providing additional information which it thinks will help to persuade the court in one party’s...